Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What kind of leather do you use for your products?
We exclusively use high-quality, full-grain vegetable-tanned leather sourced from local tanneries. This ensures each piece develops a unique patina over time and remains durable for a lifetime.
How long does shipping take for international orders?
We offer worldwide shipping via express carriers. Typically, international orders arrive within 3-5 business days after processing, depending on your location and customs clearance.
Can I return a personalized or engraved item?
Unfortunately, we cannot accept returns or exchanges on items that have been personalized with custom engraving or initials unless there is a manufacturing defect.
How should I care for my leather goods?
We recommend applying a high-quality leather balm or conditioner every few months to keep the leather hydrated. Avoid prolonged exposure to direct sunlight and moisture.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. All Galen Leather products come with a 1-year warranty covering any defects in materials or workmanship under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.